FAQs

FAQs

Find the answers to frequently asked questions.

PLANNING YOUR VISIT

How do I make a timed reservation?

    • Reservations must be made at least one hour in advance and are available up to one week in advance.

When should I arrive? Should I show up exactly at my reservation time?

    • Please plan to arrive shortly before your reservation window begins. If your reservation window is for 2:00 – 2:30pm, please arrive as close to 2:00pm as possible.
    • If you are running late, please call the front desk at 210.824.5368.

What if I miss my reservation?

    • If you miss your reservation, you can either join the waitlist upon arrival, or reschedule for a later time.

How do I change my Limitless timed entry?

    • Please refer to your confirmation email to change your reservation. If you did not receive a confirmation email, call us at 210.824.5368.

How many times can I go into the Kusama mirror room?

    • Your reservation or waitlist is for one experience. If you would like to go again, simply check in with an Exhibition Associate, or visit the front desk to be added back to the waitlist.
    • You can also make another reservation if you would like to visit again on a different day.

MEMBERS

Do McNay Members need to purchase an admission ticket for Limitless?

    • No, Members enjoy unlimited FREE visits to the McNay, including Limitless. However, you will still need to check in at the front desk. You can either make a reservation in advance, or be added to the virtual waitlist when you arrive.
    • Not a Member? Join here!

What benefits do McNay Members have?

    • Unlimited free visits to Limitless, including Kusama’s mirror room.
    • Special Members-only access opportunities, including Members Preview Day on March 3, and every Wednesday 9:30 – 10:00 AM for the duration of the exhibition.

Still have questions?

    • Please call 210.805.1758 Monday through Friday between 9:00 am and 5:00 pm.

Experiencing Yayoi Kusama’s All the Eternal Love I Have for the Pumpkins

How much time can I spend in the Kusama installation?

    • The experience inside All the Eternal Love I Have for the Pumpkins is 45 seconds.

How many people can enter the Kusama installation? Why can’t my whole family/group go in together?

    • The artist designed the experience for two people at a time.
    • If you are a single visitor, you will experience the room alone to ensure proper social distancing.
    • Children 12 years of age or younger must be accompanied by an adult.

Can I take photos or videos in the Kusama Infinity Mirror Room?

    • Yes. Photography is allowed throughout Limitless, including the Kusama installation. However, you must wear a mask at all times.
    • Flash, tripods, monopods, and selfie sticks are prohibited in the installation and in all McNay galleries.

Is the Kusama mirror room accessible?

    • A 30.5” wide ramp provides access to the Kusama mirror room. The doorway to the room as well as the walkway inside the exhibition is also 30.5″ wide. Wheelchairs provided by the McNay are 30″ wide and available for visitors if needed.
    • Only non-motorized wheelchairs can access the installation. Non-motorized wheelchairs are available for visitors if needed.
    • Service animals approved by ADA are welcomed. The animal must be able to execute a 180° turn while remaining completely within the boundaries of the walkway.

Can a stroller be taken into the Kusama installation?

    • Yes, single strollers are permitted, but the installation cannot accommodate large or doublewide strollers.